Kate Mishchenko
I'm an operations leader with 8+ years building programs, systems and teams in NYC.
01About
I am an operations professional with 8+ years of experience building programs, systems, and teams across healthcare, D2C marketplace, and global supply chain. I turn operational complexity into scalable results.
8+
Years of experience
$120M+
Order volume managed
600+
Members scaled
$180K+
Annual savings delivered
02Experience
Building operations that hold up under pressure.
Tremont Helps
NYC Health Home & Social Care Network
Program Operations and Care Manager
- Built the operational infrastructure for a new Social Care Network division from scratch — intake workflows, eligibility routing, billing reporting and performance trackers — scaling the program to 600+ enrolled members within 6 months.
- Served as Care Manager within the Health Home program, coordinating care monthly for 70 patients across complex medical, behavioral and social needs.
- Designed and deployed staff onboarding materials for newcomers, cutting onboarding time by 30%.
SKELAR
Late-Stage Startup Marketplace
Regional Operations Lead
- Directed regional operations for a 20M+ user D2C marketplace, coordinating across Product, Engineering, Finance and Marketing to keep multi-market programs on schedule and on budget.
- Led cross-functional launches for new product categories and partner integrations — end-to-end planning, stakeholder alignment and post-launch performance tracking.
- Built operational playbooks and escalation frameworks that reduced unresolved partner issues by 20+ hours per month across regional teams.
Operations Manager
- Designed and launched a chatbot solution to overhaul the partner payment dispute process, replacing a fragmented manual claims flow with a structured algorithm and direct finance routing — delivering measurable NPS improvement.
- Spearheaded a Salesforce-based invoicing implementation, eliminating automatic invoice errors and manual generation and saving the finance team ~1 hour per week.
- Served as single point of contact for the finance zone within the supply team, owning all escalations and cross-functional coordination.
Business Analyst
- Redesigned the partner payment infrastructure, cutting the settlement cycle from 60 days to 10 days and reducing finance processing time by 15 hrs/week.
- Built a LatAm analytics dashboard tracking partner performance, revenue attribution and conversion across 3 markets — used by senior leadership for quarterly planning.
- Designed and launched a partner incentive program that increased partner engagement 25% within the first quarter.
Procter & Gamble
Product Supply — Customer & Logistics Operations
Customer Operations Team Lead
- Led a team of 8 customer operations specialists managing $120M+ in annual order volume, maintaining 99% product availability across a high-pressure logistics portfolio.
- Earned the P&G Gold Performance Award for operational excellence and cross-functional leadership.
Customer Team Logistics Manager
- Managed end-to-end order fulfillment and logistics coordination for key retail accounts, resolving supply disruptions with under 24-hour turnaround while holding service level agreements.
- Implemented a proactive exception-management workflow that reduced order discrepancies by 35 cases/month and saved ~$180K annually in chargebacks.
Distributor Team Logistics Manager
- Optimized distributor replenishment cycles and inventory positioning across a multi-region network, improving forecast accuracy and reducing out-of-stock events.
- Earned the P&G Silver Performance Award for a supply chain process improvement initiative.
Supply Network Operations Intern
- Supported supply network planning and inventory analysis; contributed process documentation and reporting used by logistics leadership.
03Selected work
Problems taken from messy to measurable.
Healthcare Program Infrastructure
Built the operational backbone for a brand-new Social Care Network division — intake workflows, eligibility routing, billing reporting and performance trackers, designed from a blank page and handed to a growing team.
- Members enrolled
- 600+Members enrolled
- Zero to scale
- 6 moZero to scale
- Faster onboarding
- 30%Faster onboarding
Payment Infrastructure Redesign
Rebuilt partner payment infrastructure end to end and replaced a fragmented manual disputes process with a structured chatbot flow routed directly to finance.
- Days to settle
- 60 → 10Days to settle
- Saved per week
- 15 hrsSaved per week
- Partner sentiment
- NPS ↑Partner sentiment
LatAm Analytics Dashboard
Consolidated partner performance, revenue attribution and conversion into a single dashboard across three markets — adopted by senior leadership as the basis for quarterly planning.
- Markets tracked
- 3Markets tracked
- Partner engagement
- 25%Partner engagement
- Planning input
- ExecPlanning input
Exception Management System
Replaced reactive order firefighting with a proactive exception-management workflow across key retail accounts, catching discrepancies before they became chargebacks.
- Saved annually
- ~$180KSaved annually
- Fewer discrepancies
- 35/moFewer discrepancies
- Resolution time
- <24 hResolution time
04Credentials
Certificates, awards and education.
See referrals on LinkedInBusiness Analytics
Harvard Business School Online
Course title
Udemy · Year
Product Management Simulator
Issuer · Year
Gold Performance Award
Procter & Gamble · 2021
Silver Performance Award
Procter & Gamble · 2019
M.S., Biotechnology & Bioinformatics
NTUU Kyiv Polytechnic Institute
Contact
Let’s talk.
Whether you have an opportunity to discuss, a question about my experience, or just want to say hello.
Based in New York City· Open to opportunities